Store Experience Lead & Ops Coach

Designer Brands; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Designer Brands in Fort Worth, TX is seeking a store leadership role to support management in delivering exceptional customer service and driving sales. You will help with merchandising, omni activities, and inventory processes while ensuring asset protection standards.

You will model CEL behaviors, coach associates, and monitor KPI progress; collaborate with the Store Manager to execute daily tasks, open/close duties, and maintain store standards.

Qualifications

• Excellent customer service with professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Elevate in-store experience by modeling Customer Experience Leader (CEL) behaviors and coaching associate behaviors to achieve store goals and KPI.
• Ensures customers have a positive experience by maintaining store standards and completing daily open/close tasks.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.
• Be empowered to meet the customer where they are and personalize their experience by following CEL behaviors and responding to requests with urgency.
• Be committed to the customer having a consistent positive experience by reviewing progress and communicating daily/weekly/monthly metrics.
• Bring the power of shoes to life by coordinating inventory, omni activities, and supply needs to support operations.

Skills

Customer service

Team collaboration

Communication

Time management

Flexibility

Tech proficiency

Education

High school diploma or equivalent

Some college experience

Tools

POS systems

Register keyboard

iPhone

Calculator

Job description

Designer Brands in Fort Worth, TX is seeking a store leadership role to support management in delivering exceptional customer service and driving sales. You will help with merchandising, omni activities, and inventory processes while ensuring asset protection standards.

You will model CEL behaviors, coach associates, and monitor KPI progress; collaborate with the Store Manager to execute daily tasks, open/close duties, and maintain store standards.