Store Operations Leader

Designer Brands; Franklin (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Designer Brands in United States (TN) seeks an experienced store leader to drive customer service, merchandising, and omni activities while managing inventory and store recovery. You will partner with the management team to understand daily priorities and support execution of tasks to meet KPI targets.

Responsibilities include leading open/close duties, ensuring compliance with policies, and coaching associates to deliver exceptional customer experiences.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.

Responsibilities

• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plan to ensure all tasks are completed throughout the day/week/month.

Skills

Customer service

Verbal & written communication

Leadership & team accountability

Availability for nights weekends & hol

Technology for customer interactions

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Designer Brands in United States (TN) seeks an experienced store leader to drive customer service, merchandising, and omni activities while managing inventory and store recovery. You will partner with the management team to understand daily priorities and support execution of tasks to meet KPI targets.

Responsibilities include leading open/close duties, ensuring compliance with policies, and coaching associates to deliver exceptional customer experiences.