Store Experience Leader: Shoes & Ops

designerbrands; New Jersey; On-site; USD 50,000 - 70,000; Full time

Job summary

DSW in New Jersey seeks an experienced store leader to enhance customer experience, merchandising, omni-channel activities, and all inventory-related actions to drive sales. You will partner with the management team on daily priorities, ensuring policy compliance and supporting opening/closing tasks while coaching associates.

This role requires minimum 2 years of management experience and a high school diploma, with flexibility for nights, weekends and holidays.

Qualifications

• Customer service excellence with a positive, professional demeanor.
• Ability to coach and develop associates to meet KPI goals.
• Flexibility to work nights, weekends, holidays and varied shifts.

Responsibilities

• Lead customer experience and coach associates to model CEL behaviors.
• Maintain store standards, assist with open/close, cleaning and recovery.
• Monitor daily/weekly/monthly progress and communicate action plans.
• Leverage inventory reports to optimize displays, pricing and MOOS.
• Support scheduling, forecasting and payroll-related tasks.
• Assist in recruiting, onboarding and store operations tasks.

Skills

Customer service

Collaborative skills

Communication

Pace & accountability

Flexible schedule

Tech proficiency

Mobility

Lifting 50 lbs

Stoop/kneel/crouch

Education

High school diploma

Some college preferred

Job description

DSW in New Jersey seeks an experienced store leader to enhance customer experience, merchandising, omni-channel activities, and all inventory-related actions to drive sales. You will partner with the management team on daily priorities, ensuring policy compliance and supporting opening/closing tasks while coaching associates.

This role requires minimum 2 years of management experience and a high school diploma, with flexibility for nights, weekends and holidays.