Store Experience Leader - Outreach & Design Services

Crate & Barrel; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience through hands-on leadership and program development. You will coach associates, oversee key programs like Design Services, Registry, and events, and contribute to traffic, conversion, and loyalty while managing scheduling, expenses, and safety.

A successful candidate has 2+ years of retail leadership, strong communication, and a passion for design and home

Qualifications

• 2+ years customer service or retail leadership.
• Experience with MS Office and Google apps.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Responsibilities

• Lead sales and service programs across the store and in assigned area.
• Coach, teach, train, recognize and manage performance for all store associates.
• Promote and drive sales as Leader on Duty (LOD) to support store goals.
• Collaborate with leadership during new season planning and execution.
• Analyze results through reporting to improve KPI results.
• Ensure gracious, quick and efficient service to customers and communicate store initiatives.

Skills

Leadership

Communication skills

Problem solving

Delegation

Customer focus

Job description

Crate & Barrel is seeking an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience through hands-on leadership and program development. You will coach associates, oversee key programs like Design Services, Registry, and events, and contribute to traffic, conversion, and loyalty while managing scheduling, expenses, and safety.

A successful candidate has 2+ years of retail leadership, strong communication, and a passion for design and home