Design & Trade Team Lead: Customer Experience & Sales

Crate & Barrel; Burlington (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader for Design Services & Trade to drive daily operations and mentor a design-focused team. You will lead customer acquisition efforts and partner with the Assistant Store Leader to optimize service delivery, design appointments, and trade initiatives.

You will coach and develop staff, manage workflow on the sales floor, and ensure high standards of customer service, visual presentation, and policy compliance.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong presence in the department.
• Support performance and development for the team to encourage growth.
• Provide timely feedback to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, and procedures.
• Ensure adherence to company policies including loss prevention, security and safety guidelines.

Skills

Communication

Organizational skills

Problem solving

Execution excellence

Delegation

Data entry

Flexible schedule

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel is seeking a Team Leader for Design Services & Trade to drive daily operations and mentor a design-focused team. You will lead customer acquisition efforts and partner with the Assistant Store Leader to optimize service delivery, design appointments, and trade initiatives.

You will coach and develop staff, manage workflow on the sales floor, and ensure high standards of customer service, visual presentation, and policy compliance.