Store Experience Leader: Outreach & Customer Growth

Crate & Barrel; Burlington (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Crate & Barrel is hiring an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience. You will lead sales initiatives, coach associates, and oversee programs like Design Services, Registry, and events to boost traffic and loyalty.

You will analyze KPIs, maintain brand standards, manage scheduling and expenses, and collaborate with leadership to deliver a consistently elevated store experience for customers.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Collaborate with Store Leader to set workload and ensure plan execution across store area.
• Communicate metrics and expectations within the store, including sales, operations, safety, HR, payroll and training.
• Coach and develop associates to encourage growth and build bench strength.
• Focus on promoting and driving sales as Leader on Duty (LOD).
• Participate in season planning and execution with Store Leader and other Assistant Store Leaders.
• Analyze results through reporting and translate data into actionable goals to improve KPI results.
• Provide gracious, quick, and efficient service to all customers and model positive attitude.
• Communicate with management about sales, customer feedback, traffic and training; join weekly store walk-throughs.

Skills

Communication skills

Interpersonal skills

Problem solving

Delegation

Retail leadership

Tools

MS Office

Google Apps

Tablet devices

Job description

Crate & Barrel is hiring an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience. You will lead sales initiatives, coach associates, and oversee programs like Design Services, Registry, and events to boost traffic and loyalty.

You will analyze KPIs, maintain brand standards, manage scheduling and expenses, and collaborate with leadership to deliver a consistently elevated store experience for customers.