Design & Trade Store Leader: Elevate Sales & Experience

Crate and Barrel; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Crate and Barrel is seeking an Assistant Store Leader – Design & Trade to drive growth through leadership, exceptional client experiences, and elevated design services. You will oversee the design services and trade business, developing strategies and clienteling initiatives that boost sales and retention.

You’ll hire, train, and develop a high-performing designer team through onboarding, talent development and performance coaching.

Qualifications

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Responsibilities

• Oversee design services and trade business, driving sales, client acquisition and retention
• Hire, train and develop a designer team through onboarding, talent development and coaching
• Analyze KPIs to enhance sales, service and brand experience; ensure timely, SLA-driven design deliverables
• Align workload with Store Leader and communicate goals to store associates
• Promote customer experience and teamwork; coach and manage performance across the team
• Provide gracious, quick and efficient service to all customers and uphold Crate and Barrel standards

Job description

Crate and Barrel is seeking an Assistant Store Leader – Design & Trade to drive growth through leadership, exceptional client experiences, and elevated design services. You will oversee the design services and trade business, developing strategies and clienteling initiatives that boost sales and retention.

You’ll hire, train, and develop a high-performing designer team through onboarding, talent development and performance coaching.