Assistant Store Leader - Customer Experience & Outreach

Crate & Barrel; Lone Tree (CO); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel in Lone Tree, CO, seeks an Assistant Store Leader – Customer Experience & Outreach to lead sales and service programs, train associates, and implement outreach initiatives that boost customer acquisition, retention and loyalty.

You will oversee Design Services, Trade and in-store events, analyze KPIs, manage scheduling and expenses, and ensure a consistent, elevated store experience while maintaining brand standards.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead sales and service programs and drive engagement across the store.
• Coach, train and develop associates to build bench strength.
• Manage scheduling, expenses and safety awareness.
• Drive Design Services, Registry and in-store events to boost traffic and loyalty.
• Analyze KPIs and customer feedback to improve performance and service quality.

Skills

Communication skills

Interpersonal skills

Problem solving

Delegation

Leadership

Job description

Crate & Barrel in Lone Tree, CO, seeks an Assistant Store Leader – Customer Experience & Outreach to lead sales and service programs, train associates, and implement outreach initiatives that boost customer acquisition, retention and loyalty.

You will oversee Design Services, Trade and in-store events, analyze KPIs, manage scheduling and expenses, and ensure a consistent, elevated store experience while maintaining brand standards.