Store Leader in Training: Customer Experience & Outreach

Crate & Barrel; Roseville (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Crate & Barrel in Roseville, CA is seeking an Assistant Store Leader – Customer Experience & Outreach who will lead sales and service programs, coach associates, and drive engagement initiatives that boost customer acquisition, retention and loyalty.

You will oversee programs like Design Services, Registry, and in-store events, manage scheduling and expenses, and ensure a consistently elevated store experience through KPI analysis and proactive outreach.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.

Responsibilities

• Manage workload and ensure execution of plans and strategies across the store.
• Establish and communicate all critical metrics and expectations within the store.
• Coach, teach, train, recognize and manage performance and development for all store associates.
• Promote and drive sales as they pertain to, or are driven by, the Leader on Duty (LOD).
• Collaborate on seasonal planning and execution.
• Analyze results and translate numbers into actionable goals to improve KPI results.
• Ensure customers receive gracious, quick and efficient service.
• Communicate with management and participate in weekly store walk-throughs.
• Stay up to date on store initiatives and share with associates.

Skills

Customer service

Retail leadership

Communication

Problem solving

Delegation

Tools

Microsoft Office

Google apps

Tablet devices

Job description

Crate & Barrel in Roseville, CA is seeking an Assistant Store Leader – Customer Experience & Outreach who will lead sales and service programs, coach associates, and drive engagement initiatives that boost customer acquisition, retention and loyalty.

You will oversee programs like Design Services, Registry, and in-store events, manage scheduling and expenses, and ensure a consistently elevated store experience through KPI analysis and proactive outreach.