Store Experience Leader: Outreach & Customer Growth

Crate & Barrel; Murray (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Crate & Barrel in Murray, UT is seeking an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience. You will lead customer service programs, train associates, and steer outreach initiatives that build loyalty, traffic, and registry activities.

You will analyze KPIs, manage scheduling and expenses, and collaborate with the Store Leader to align goals across departments, ensuring consistent brand standards and frontline excellence.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office and Google applications.

Responsibilities

• Assist Store Leader in planning and executing store strategies.
• Coach and develop store associates for growth.
• Lead sales initiatives to drive traffic and conversions.
• Oversee performance metrics, KPIs, and daily operations.
• Ensure excellent customer service and brand standards.
• Coordinate in-store events and outreach efforts.

Skills

Customer service

Retail leadership

Communication

Problem solving

Delegation

Teamwork

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate & Barrel in Murray, UT is seeking an Assistant Store Leader – Customer Experience & Outreach to drive sales and elevate the in-store experience. You will lead customer service programs, train associates, and steer outreach initiatives that build loyalty, traffic, and registry activities.

You will analyze KPIs, manage scheduling and expenses, and collaborate with the Store Leader to align goals across departments, ensuring consistent brand standards and frontline excellence.