Store Experience Leader – Ops & Customer Success

Designer Brands; Lancaster (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Designer Brands in the United States is seeking a capable manager to support store leadership in delivering exceptional customer service and driving sales. You will partner with management on priorities, assist with merchandising, inventory actions, and omni activities while ensuring policy compliance and asset protection standards.

The role emphasizes coaching associates, executing daily operations, and maintaining a high-energy store environment. Flexibility for nights and weekends is required.

Qualifications

• Minimum 2 years of management experience.
• High school diploma or equivalent required; college experience preferred.

Responsibilities

• Provide positive customer service and uphold store standards.
• Review daily/weekly/monthly tasks and communicate action plans.
• Improve in-store experience and drive KPI through CEL behaviors.
• Execute inventory, omni activities, audits, donations, and transfers.
• Support store manager with scheduling, payroll, and labor deliverables.

Skills

Customer service excellence

Collaborative relationships

Verbal and written communication

Team accountability

Flexibility with schedule

Tech proficiency (POS, devices)

Mobility for store floor tasks

Physical stamina (lift up to 50 lbs)

Education

High school graduate or equivalent

Some college preferred

Tools

POS devices

Cash register software

Job description

Designer Brands in the United States is seeking a capable manager to support store leadership in delivering exceptional customer service and driving sales. You will partner with management on priorities, assist with merchandising, inventory actions, and omni activities while ensuring policy compliance and asset protection standards.

The role emphasizes coaching associates, executing daily operations, and maintaining a high-energy store environment. Flexibility for nights and weekends is required.