Store Lead - Customer Experience & Operations

Designer Brands; Sugar Land (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Designer Brands in Sugar Land, TX is seeking a store leader to support management in delivering excellent customer service, merchandising, omni activities, and all inventory-related actions to drive sales and results. You will partner with the management team on daily/weekly store priorities and assist in opening and closing the store.

You will be empowered to elevate the customer experience, monitor KPI progress, and collaborate with the team to meet store goals while maintaining policy

Qualifications

• Excellent customer service and professional demeanor.
• Strong verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time-bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in use of technology to engage in customer interactions (Register, Register Keyboard).
• Must be able to stand or walk up to 100% of shift and lift up to 50 pounds occasionally.

Responsibilities

• Maintain store standards to ensure a positive customer experience.
• Complete daily open/close tasks including cleaning, recovery and maintenance.
• Review and communicate action plans to complete daily/weekly/monthly tasks.
• Support sales growth through effective inventory management and merchandising.
• Assist with omni activities such as Buy Online Pick Up In Store (BOPIS).
• Support Store Manager with scheduling, payroll, and associate relations.

Skills

Excellent customer service

Communication skills

Team collaboration

Ability to move with tempo

Availability for nights, weekends, and

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

Mobile devices (iPhone)

Job description

Designer Brands in Sugar Land, TX is seeking a store leader to support management in delivering excellent customer service, merchandising, omni activities, and all inventory-related actions to drive sales and results. You will partner with the management team on daily/weekly store priorities and assist in opening and closing the store.

You will be empowered to elevate the customer experience, monitor KPI progress, and collaborate with the team to meet store goals while maintaining policy