Store Experience Lead: Guest Service & Ops

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

UDF-MyScoop Branding in Cincinnati is seeking an Assistant Manager to ensure outstanding guest service, operational safety, and store standards on 37–40 hour schedules across shifts. You will lead and coach team members, manage weekly duties, and uphold all policies while delivering the Hi Five Guest Experience.

The role requires legal eligibility to perform alcohol and tobacco sales, strong English communication skills, and the ability to operate POS and gas consoles, with a focus on accuracy

Qualifications

• Assistant Managers must be legally qualified to conduct all sales transactions including alcohol and tobacco.
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment.

Responsibilities

• Managing other Associates: assign/monitor duties, coach The Hi Five Guest Experience, and train Shift Leaders and Guest Services Associates.
• Store Administration: ordering, review of weekly delivery reports, transfer of products, completion of paperwork as directed by Store Manager or District Supervisor.
• Overall Guest Services: provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• DipSide Guest Services: preparation of shakes/malts, cups/cones of ice cream/yogurt, sundaes, sodas and "hand-packed" containers.
• Efficient Operation of Point of Sale System and Gas Console: properly authorizing and controlling gas sales, accurately register all transactions, handling coins/currency/checks/credit card transactions/coupons/food stamps and making change.
• Stocking Merchandise: keep shelves, displays, milk box and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests; ensure coffee pots and ice dispensers are full, ensure the proper rotation of stock and check for out of code dates.
• Security: maintain awareness of all Guests in the store/on the lot to minimize shop-lifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, doing vendor log-in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance: ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures.
• Reporting: accurate completion of time records and the Customer First Document.
• Other duties as assigned by Management
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to prepare DipSide items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2 minutes.
• Ability to tolerate exposure to temperatures as low as +33 degrees Fahrenheit for at least 10 minutes.
• Ability to raise at least 10 pounds from floor level to a height of 5 feet.
• Ability to place an 8” x 10” x 10” package weighing 21 pounds into a dip cabinet, the top of which is 3 feet above the floor.

Skills

People management

Coaching

Training

Customer service

Cash handling

English communication

Tools

POS system

Gas console

Cash handling tools

Job description

UDF-MyScoop Branding in Cincinnati is seeking an Assistant Manager to ensure outstanding guest service, operational safety, and store standards on 37–40 hour schedules across shifts. You will lead and coach team members, manage weekly duties, and uphold all policies while delivering the Hi Five Guest Experience.

The role requires legal eligibility to perform alcohol and tobacco sales, strong English communication skills, and the ability to operate POS and gas consoles, with a focus on accuracy