Guest Experience & Store Ops Lead — Assistant Manager

UDF-MyScoop Branding; Cincinnati (OH); On-site; USD 20,000 - 23,000; Full time

Job summary

UDF-MyScoop Branding in Cincinnati is seeking an Assistant Manager to lead the team and ensure the Hi Five Guest Experience is delivered consistently. You will oversee daily operations, coaching staff, and maintaining store standards to provide an outstanding guest experience.

The role requires managing POS and cash handling, compliance with alcohol and tobacco regulations, and collaboration with management on shift coverage, safety, and inventory control.

Qualifications

• Must be legally qualified under state laws to conduct all sales transactions including alcohol and tobacco.
• Experience supervising teams and delivering consistent guest service.
• Ability to operate POS systems and cash handling procedures.

Responsibilities

• Supervise Associates, coach Hi Five Guest Experience, and participate in interviewing and counseling.
• Handle store administration tasks: paperwork, reports, transfers, deliveries.
• Ensure guest satisfaction through proactive service and store readiness at all times.

Skills

People management

Coaching

Customer service

Cash handling

POS systems

Tools

POS system

Job description

UDF-MyScoop Branding in Cincinnati is seeking an Assistant Manager to lead the team and ensure the Hi Five Guest Experience is delivered consistently. You will oversee daily operations, coaching staff, and maintaining store standards to provide an outstanding guest experience.

The role requires managing POS and cash handling, compliance with alcohol and tobacco regulations, and collaboration with management on shift coverage, safety, and inventory control.