Store Experience Lead – Front End & Loyalty

The TJX Companies, Inc.; Washington (District of Columbia); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) plan matching

Health insurance

Job summary

The TJX Companies, Inc. in the Washington, DC area seeks a Front of Store Associate to lead customer service, drive promotional loyalty programs, and maintain a positive shopping environment. You will supervise front-end operations and help train Associates to deliver a consistent, friendly, and efficient experience.

Flexibility for nights and weekends is required. The role emphasizes teamwork, strong communication, and the ability to adapt to changing priorities while upholding store standards

Qualifications

• Strong customer service focus and leadership potential.
• Ability to train and mentor front-end Associates.
• Understanding of merchandising techniques and store operations.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Merchandising

Multitasking

Teamwork

Training others

Job description

The TJX Companies, Inc. in the Washington, DC area seeks a Front of Store Associate to lead customer service, drive promotional loyalty programs, and maintain a positive shopping environment. You will supervise front-end operations and help train Associates to deliver a consistent, friendly, and efficient experience.

Flexibility for nights and weekends is required. The role emphasizes teamwork, strong communication, and the ability to adapt to changing priorities while upholding store standards