Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Washington; On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare options

HSA

Paid holidays

Job summary

The TJX Companies, Inc. seeks an energetic frontline leader to oversee store operations, champion customer service, and mentor Associates across front-end activities. You will assign registers, plan coverage, and promote loyalty programs while ensuring a clean, inviting shopping environment.

You will also coach staff on service excellence, safety, and policy compliance, partnering with Management to improve training and performance in a fast-paced retail setting.

Qualifications

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous service and loyalty-program promotion.
• Leads by example by engaging with customers and maintaining a clean, organized store.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Assigns registers, coordinates breaks, and supports POS coverage needs.
• Ensures adherence to labor laws, policies, and procedures.

Responsibilities

• Addresses customer concerns promptly to ensure a positive experience.
• Communicates priorities to Management and Associates and provides progress updates.
• Collaborates with Management on training needs to increase effectiveness.
• Promotes safety awareness and maintains a safe work environment.
• Promotes and drives loyalty and credit programs.
• Supports shrink-reduction goals and related programs.

Skills

Leadership

Customer service

Communication

Team player

Training

Merchandising

Multi-tasking

Job description

The TJX Companies, Inc. seeks an energetic frontline leader to oversee store operations, champion customer service, and mentor Associates across front-end activities. You will assign registers, plan coverage, and promote loyalty programs while ensuring a clean, inviting shopping environment.

You will also coach staff on service excellence, safety, and policy compliance, partnering with Management to improve training and performance in a fast-paced retail setting.