Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Three Rivers (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Job summary

The TJX Companies, Inc. in the United States is seeking a frontline supervisor to promote an excellent customer experience at our stores. You will oversee Associates at the front of the store, ensure prompt service, and promote loyalty programs while modeling outstanding customer service.

You will train and mentor team members, coordinate POS coverage and breaks, and maintain a clean, organized store. A strong focus on teamwork, communication, and adherence to policies is essential.

Qualifications

• Strong knowledge of merchandising techniques.
• At least 6 months of leadership experience.
• Proven customer service skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong merchandising knowledge

Leadership experience

Customer service excellence

Job description

The TJX Companies, Inc. in the United States is seeking a frontline supervisor to promote an excellent customer experience at our stores. You will oversee Associates at the front of the store, ensure prompt service, and promote loyalty programs while modeling outstanding customer service.

You will train and mentor team members, coordinate POS coverage and breaks, and maintain a clean, organized store. A strong focus on teamwork, communication, and adherence to policies is essential.