Customer Experience Lead - Front End & Loyalty

TJX; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

TJX Companies in the United States is seeking a front-end supervisor to promote an excellent customer experience and lead a team at the front of the store. You will train Associates, manage POS coverage, and ensure a clean, organized environment while upholding store standards.

Ideal candidates bring merchandising knowledge, strong communication, flexibility to work nights and weekends, and leadership experience in retail. Join a Fortune 100 company known as a world-leading off-price retailer.

Qualifications

• Flexible schedule including nights and weekends.
• Strong merchandising knowledge and techniques.
• Ability to multitask and stay organized.
• Excellent communication and attention to detail.
• Ability to adapt to changing direction or unexpected situations.
• Team player who can train others.
• 1 year of retail experience and 6 months in a leadership role.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates.
• Train and mentor Associates on front-end principles.
• Train and coach Associates on personalizing the customer experience and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly and maintain a clean, organized store.
• Ensure tasks align with the store plan and prioritize as needed.
• Communicate with management on priorities and progress.
• Support adherence to labor laws, policies, and procedures.
• Promote loyalty and credit programs.

Skills

Flexible schedule

Merchandising

Multi-tasking

Communication

Adaptability

Team player

Coaching

Retail experience

Job description

TJX Companies in the United States is seeking a front-end supervisor to promote an excellent customer experience and lead a team at the front of the store. You will train Associates, manage POS coverage, and ensure a clean, organized environment while upholding store standards.

Ideal candidates bring merchandising knowledge, strong communication, flexibility to work nights and weekends, and leadership experience in retail. Join a Fortune 100 company known as a world-leading off-price retailer.