Store & E‑Commerce Experience Lead

Whole Foods Market, Inc; Midlothian (VA); Presencial; USD 28.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Store discount

Paid time off

Whole Benefits

Descripción de la vacante

Whole Foods Market in Virginia is hiring for a supervisory role focused on delivering outstanding customer service and balancing in-store and online order work. You will lead Team Members, monitor schedules, and ensure safety and regulatory compliance while optimizing labor usage.

The position emphasizes coaching, performance improvement, and strong communication with store leadership. Flexible duties may include coordination with 1P/3P partners and adherence to company values.

Formación

• 18+ months retail experience including 6+ months of supervisory experience.

Responsabilidades

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Conocimientos

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Leadership

Email proficiency

Microsoft Office

Herramientas

Email

Microsoft Office

Retail systems

Descripción del empleo

Whole Foods Market in Virginia is hiring for a supervisory role focused on delivering outstanding customer service and balancing in-store and online order work. You will lead Team Members, monitor schedules, and ensure safety and regulatory compliance while optimizing labor usage.

The position emphasizes coaching, performance improvement, and strong communication with store leadership. Flexible duties may include coordination with 1P/3P partners and adherence to company values.