E-Commerce & Customer Service Team Lead — Flexible Schedule

Whole Foods Market; Midlothian (VA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Midlothian, Virginia, is seeking a dynamic Team Leader to deliver outstanding customer experiences while balancing in-store service and online orders. You will monitor customer flow, supervise team members, and ensure safety and compliance in a fast-paced retail setting.

The role requires 18+ months retail experience with at least 6 months supervisory; the wage range is $20.05 to $35.00 per hour, with Whole Benefits and eligibility for store discounts and PTO.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job description

Whole Foods Market in Midlothian, Virginia, is seeking a dynamic Team Leader to deliver outstanding customer experiences while balancing in-store service and online orders. You will monitor customer flow, supervise team members, and ensure safety and compliance in a fast-paced retail setting.

The role requires 18+ months retail experience with at least 6 months supervisory; the wage range is $20.05 to $35.00 per hour, with Whole Benefits and eligibility for store discounts and PTO.