E‑Commerce & Customer Service Leader

Whole Foods Market, Inc; Rogers (AR); On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

Store discount

Paid time off

Wellness programs

Job summary

Whole Foods Market, Inc. is seeking a Team Leader to oversee Customer Service & E-Commerce programs at the assigned store.

You will lead checkout operations, grocery delivery and pickup, and supervise ATLs, Supervisors, and Team Members, driving safety, efficiency, and quality of service. You will manage staffing, scheduling, training, and performance evaluations while partnering with store leadership and delivery partners to maintain exceptional customer experiences.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.

Skills

Task management

Labor utilization

Data analysis

Communication

Interpersonal skills

Mentoring/coaching

Inventory awareness

Decision making

Email proficiency

Retail systems knowledge

Tools

Microsoft Office

Mobile apps

Dashboards

Retail systems

Job description

Whole Foods Market, Inc. is seeking a Team Leader to oversee Customer Service & E-Commerce programs at the assigned store.

You will lead checkout operations, grocery delivery and pickup, and supervise ATLs, Supervisors, and Team Members, driving safety, efficiency, and quality of service. You will manage staffing, scheduling, training, and performance evaluations while partnering with store leadership and delivery partners to maintain exceptional customer experiences.