E-Commerce & Customer Service Lead

Whole Foods Market, Inc; Nashville (TN); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Team Leader to guide Customer Service and E-Commerce operations at the assigned store. You will oversee checkout experiences, grocery delivery and pickup, and drive safety, quality, and efficiency across teams responsible for online orders and in-store service.

You will mentor Associate Team Leaders, Supervisors, and Team Members while managing staffing, performance evaluations, and adherence to store processes and health and safety regulations.

Qualifications

• 24+ months retail experience including 12+ months of team leadership experience.
• Experience leading high-volume teams.
• Ability to own your work and team, and be available for overtime as needed.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Balancess in-store customer service with online order completion.
• Monitor customer flow in-store and online and assign tasks accordingly.
• Ensure schedule integrity to meet in-store and online demand within labor budget.
• Maintain knowledge of competitors and industry trends.
• Respond effectively to customer questions and concerns.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

Problem solving

Customer service

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market is seeking a Team Leader to guide Customer Service and E-Commerce operations at the assigned store. You will oversee checkout experiences, grocery delivery and pickup, and drive safety, quality, and efficiency across teams responsible for online orders and in-store service.

You will mentor Associate Team Leaders, Supervisors, and Team Members while managing staffing, performance evaluations, and adherence to store processes and health and safety regulations.