Customer Experience & E‑Commerce Supervisor

Whole Foods Market IP. L.P.; Silver Spring (MD); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Whole Benefits

Job summary

Whole Foods Market IP. L.P. is seeking a team-oriented associate to deliver excellent customer service and balance in-store with online order fulfillment. The role emphasizes coaching, safety compliance, and collaboration with leadership and partners to maintain high standards.

The position requires at least 12 months of retail experience, physical stamina for 50 lbs lifts, and flexibility for evenings and weekends. A store-wide benefits program is described in the posting.

Qualifications

• 1+ year retail experience preferred.
• Demonstrates ability to manage tasks with dynamic customer flow.
• Strong interpersonal skills and teamwork.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks accordingly.
• Maintains safety and compliance with regulations.
• Coaches and motivates team members to sustain performance.

Skills

Task management

Root cause analysis

Interpersonal skills

Team building

Proficient with Microsoft Office

Tools

Email

Microsoft Office

Job description

Whole Foods Market IP. L.P. is seeking a team-oriented associate to deliver excellent customer service and balance in-store with online order fulfillment. The role emphasizes coaching, safety compliance, and collaboration with leadership and partners to maintain high standards.

The position requires at least 12 months of retail experience, physical stamina for 50 lbs lifts, and flexibility for evenings and weekends. A store-wide benefits program is described in the posting.