E‑Commerce & Customer Experience Team Lead

Whole Foods Market, Inc; Hyannis (MA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market, Inc is seeking an Associate Team Leader to support the Team Leader in delivering outstanding customer service and managing E-Commerce tasks at the store level. You will balance in-store needs with online order fulfillment, monitor labor and schedules, and drive program execution to improve customer experience.

You will coach Team Members, monitor safety standards, and foster a positive, high-performing work environment.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Proactively identifies process improvement opportunities.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

Customer service

Teaching others

Decision making

Microsoft Office

Retail systems

Tools

MS Office

Retail dashboards

Job description

Whole Foods Market, Inc is seeking an Associate Team Leader to support the Team Leader in delivering outstanding customer service and managing E-Commerce tasks at the store level. You will balance in-store needs with online order fulfillment, monitor labor and schedules, and drive program execution to improve customer experience.

You will coach Team Members, monitor safety standards, and foster a positive, high-performing work environment.