Store Director: Lead Growth & Guest Experience

designerbrands; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

DSW in New York is seeking a Market Leader to elevate the in-store customer experience and lead a dynamic team toward strong KPI performance. You will shape store strategies, coach managers, and ensure execution across merchandising, operations, and customer service.

The role requires retail leadership with a focus on teamwork, accountability, and continuous improvement, while embracing our 'We Belong' values. Evening/weekend availability is expected.

Qualifications

• Minimum high school diploma or equivalent.
• Some college experience preferred.
• Retail management experience required (min 4 years).

Responsibilities

• Elevate the in-store experience by coaching leaders to meet KPI.
• Develop and communicate store strategies aligned to company goals.
• Deliver financial plans and adjust plans to improve KPI.
• Foster recognition and a culture of solution-oriented ideas.
• Resolve customer and associate feedback with urgency.

Skills

Customer service

Leadership

Team development

Recruitment

Communication

Time management

Ops accountability

Hours flexibility

POS tech

Physical stamina

Problem solving

Education

High school diploma

Some college

Tools

Register

Register Keyboard

iPhone

Calculator

Job description

DSW in New York is seeking a Market Leader to elevate the in-store customer experience and lead a dynamic team toward strong KPI performance. You will shape store strategies, coach managers, and ensure execution across merchandising, operations, and customer service.

The role requires retail leadership with a focus on teamwork, accountability, and continuous improvement, while embracing our 'We Belong' values. Evening/weekend availability is expected.