Store Co-Manager: Lead Ops & Customer Service

Books A Million; Humble (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Books-A-Million is seeking a Co-Manager (2NC) to oversee day-to-day store operations as part of the Manager On Duty team. The role focuses on maximizing sales, customer service, and adherence to merchandising plans and store standards.

The candidate should have supervisory experience, be 21 or older, and pass background screenings. This is a full-time position with a flexible schedule and growth potential within the store management team.

Qualifications

• Must be 21 years of age or older.
• High school diploma or equivalent; some college preferred.
• Previous experience in a supervisor role.
• Successful completion of all required background screenings.
• Preferred skills include computer and cash register proficiency.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies.
• Operates the store as the Manager On Duty with the management team.
• Maintains the physical security of the store and acts as a key-holding manager.
• Ensures highest level of customer service and resolves complaints satisfactorily.
• Maintains merchandising, cleanliness, and operational efficiency.
• Maintains stock levels within monthly budget and cadence.
• Trains and develops associates and leads.
• Communicates with staff through daily briefings and regular meetings.
• Audits buyback and ensures policy compliance.
• Drops off bank deposits and handles change orders as needed.
• Consults with the General Manager on associate performance.

Skills

Interpersonal skills

Team management

Action orientation

Verbal and written communication

Education

High school diploma or equivalent

Some college preferred

Tools

Computer and cash register skills

Job description

Books-A-Million is seeking a Co-Manager (2NC) to oversee day-to-day store operations as part of the Manager On Duty team. The role focuses on maximizing sales, customer service, and adherence to merchandising plans and store standards.

The candidate should have supervisory experience, be 21 or older, and pass background screenings. This is a full-time position with a flexible schedule and growth potential within the store management team.