Store Co-Manager: Lead Team, Elevate Service & Sales

Books A Million; Merrillville (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision benefits

Life insurance and disability coverage

401(k) with company matching

Paid time off

Employee discounts on books and more

Employee assistance program

Job summary

Books-A-Million is seeking a driven Co-Manager to oversee daily store operations as Manager On-Duty, collaborating with the management team to drive sales and customer service excellence.

The role emphasizes maintaining store standards, merchandising execution, and training Associates. Candidates should have supervisory experience, a HS diploma, and a willingness to work varied shifts in a fast-paced retail environment.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Consults with the General Manager on associate performance
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management

Action Orientation

Verbal & Written Communication

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register

Computer skills

Job description

Books-A-Million is seeking a driven Co-Manager to oversee daily store operations as Manager On-Duty, collaborating with the management team to drive sales and customer service excellence.

The role emphasizes maintaining store standards, merchandising execution, and training Associates. Candidates should have supervisory experience, a HS diploma, and a willingness to work varied shifts in a fast-paced retail environment.