Co-Manager: Lead Store Operations & Customer Experience

Books A Million; Kalamazoo (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) with company match

Paid Time Off

Job summary

Books-A-Million is seeking a Co-Manager to oversee day-to-day store operations as a Manager On Duty within the management team. The role focuses on maximizing sales and customer service while ensuring merchandising plans and store standards are followed.

This position requires prior supervisory experience, strong communication, and the ability to lead associates through daily operations. You will rotate schedules, support opening/closing shifts, and uphold safety and security measures.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Successful completion of all required background screenings.

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and pick up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Consults with the General Manager on associate performance
• Performs other duties as assigned.

Skills

Interpersonal Skills

Team Management

Action Orientation

Verbal & Written Communication

Education

High School Diploma

Some College

Job description

Books-A-Million is seeking a Co-Manager to oversee day-to-day store operations as a Manager On Duty within the management team. The role focuses on maximizing sales and customer service while ensuring merchandising plans and store standards are followed.

This position requires prior supervisory experience, strong communication, and the ability to lead associates through daily operations. You will rotate schedules, support opening/closing shifts, and uphold safety and security measures.