Co-Manager | Lead Store Operations & Customer Experience

Books A Million; Merrillville (IN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Life & disability insurance

401(k) with company matching

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million is seeking a Co-Manager to oversee day-to-day store operations as a Manager On Duty, partnering with the management team to maximize sales and customer service, and ensuring merchandising plans are followed.

The role requires supervisory experience, open availability, and the ability to train staff, handle customer inquiries, and maintain store standards. Competitive pay and comprehensive benefits are offered.

Qualifications

• Interpersonal skills and leadership ability to manage teams.
• Ability to drive customer service and store performance.
• Strong communication and organizational skills.

Responsibilities

• Lead store operations as Manager On Duty.
• Maximize profits and customer service.
• Maintain merchandising standards and store cleanliness.
• Train and develop associates and leads.
• Handle customer complaints to satisfactory conclusions.

Skills

Interpersonal Skills

Team Management

Action Orientation

Communication

Education

High school diploma or equivalent

Some college preferred

Tools

Computer and cash register skills

Job description

Books-A-Million is seeking a Co-Manager to oversee day-to-day store operations as a Manager On Duty, partnering with the management team to maximize sales and customer service, and ensuring merchandising plans are followed.

The role requires supervisory experience, open availability, and the ability to train staff, handle customer inquiries, and maintain store standards. Competitive pay and comprehensive benefits are offered.