Store Co-Manager: Lead Operations & Customer Service

Books A Million; Joplin (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee discounts

Career growth opportunities

Job summary

Books-A-Million is seeking a Co-Manager to oversee day-to-day store operations and act as Manager On Duty in collaboration with the management team. The role focuses on maximizing sales, delivering strong customer service, and executing merchandising plans to maintain store standards.

The candidate will lead a category team, manage staffing rotations, ensure security and compliance, and train associates while reporting to the General Manager.

Qualifications

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all Company policy and guidelines
• Operates the store as the Manager On Duty in conjunction with the management team
• Maintains the physical security of the store and acts as a key-holding member of management
• Ensures highest level of customer service and resolves customer complaints
• Maintains category merchandising and cleanliness and ensures operational efficiency
• Trains and develops Associates and Leads
• Facilitates effective communication to all store staff through daily briefings and meetings
• Drops off bank deposits and changes as needed
• Picks up café grocery supplies as needed
• Consults with the General Manager on associate performance
• Performs other duties as assigned

Skills

Interpersonal skills

Team management

Action orientation

Strong communication

Education

High school diploma or equivalent, some college preferred

Tools

Cash register skills

Job description

Books-A-Million is seeking a Co-Manager to oversee day-to-day store operations and act as Manager On Duty in collaboration with the management team. The role focuses on maximizing sales, delivering strong customer service, and executing merchandising plans to maintain store standards.

The candidate will lead a category team, manage staffing rotations, ensure security and compliance, and train associates while reporting to the General Manager.