Store Associate: Customer Experience & Framing

Michaels; Allen (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels is seeking a friendly Store Associate to help customers find products, answer questions, and deliver a fast, friendly checkout experience. You’ll participate in stocking, merchandising, and store recovery to keep our shelves neat and inviting.

In this role you’ll use our Rewards program to assist customers, process transactions accurately, and support omni-channel tasks like Buy Online Pickup in Store. The team environment is dynamic and focused on customer delight.

Qualifications

• Retail and customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including the return/go back process
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company programs to ensure compliance with laws and policies
• Interact with others positively and serve as a role model for team members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Retail experience

Job description

Michaels is seeking a friendly Store Associate to help customers find products, answer questions, and deliver a fast, friendly checkout experience. You’ll participate in stocking, merchandising, and store recovery to keep our shelves neat and inviting.

In this role you’ll use our Rewards program to assist customers, process transactions accurately, and support omni-channel tasks like Buy Online Pickup in Store. The team environment is dynamic and focused on customer delight.