Retail Team Member: Framing & Customer Experience

Michaels; Bowie (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Medical/dental/vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

Michaels in Bowie, MD is seeking a Store Associate to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkout experiences. You will help customers locate products, enroll them in Rewards programs, and participate in Omni channel processes like BOPIS and SFS.

You’ll also support stocking, planograms, merchandise recovery, and store recovery to keep the floor in stock and well merchandised, while adhering to SOPs and safety standards and promoting a positive store

Qualifications

• Retail and/or customer service experience preferred
• Able to handle cash and operate a POS system
• Strong interpersonal skills and guest focus

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide fast, friendly checkout with accurate cash handling
• Enroll customers in Michaels Rewards and Private Label programs
• Assist with Omni channel processes (BOPIS, SFS)
• Support truck unload, stocking, and planogram compliance
• Maintain in-stock conditions and perform store recovery
• Follow SOPs and safety policies; uphold brand standards
• Cross-train in Custom Framing sales and production

Skills

Retail & Customer Service

Job description

Michaels in Bowie, MD is seeking a Store Associate to deliver friendly customer service, assist shoppers, and ensure fast, accurate checkout experiences. You will help customers locate products, enroll them in Rewards programs, and participate in Omni channel processes like BOPIS and SFS.

You’ll also support stocking, planograms, merchandise recovery, and store recovery to keep the floor in stock and well merchandised, while adhering to SOPs and safety standards and promoting a positive store