Store Assistant Manager — Team Leadership & Customer Experience

stevemaddenretailcareers; Woodbridge (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401K eligibility

Paid time off

Employee discount

Career Growth

Tuition Reimbursement Program

Job summary

Steve Madden is seeking a Store Assistant Manager (full-time) in the United States to join a dynamic brand team. You will work closely with the Store Manager to supervise daily store operations, coach staff, and drive customer-focused experiences that reflect the Steve Madden brand.

You will support merchandising, inventory control, and loss prevention while ensuring excellent service, training, and operational standards across shifts. A flexible schedule is required.

Qualifications

• Minimum of 3-5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Job description

Steve Madden is seeking a Store Assistant Manager (full-time) in the United States to join a dynamic brand team. You will work closely with the Store Manager to supervise daily store operations, coach staff, and drive customer-focused experiences that reflect the Steve Madden brand.

You will support merchandising, inventory control, and loss prevention while ensuring excellent service, training, and operational standards across shifts. A flexible schedule is required.