Store Assistant Manager - Customer Experience & Ops Lead

O'Reilly Auto Parts; New Castle (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Employer Contributions

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, store appearance and operations. The role includes leading the team in servicing customers, managing shifts, and ensuring policy adherence, with bilingual candidates encouraged to apply.

Essential functions include staffing, coaching, recruiting, handling phone inquiries, and processing orders and returns.

Qualifications

• Sales-focused and customer-service skills training required.
• Ability to lead and coach a store team and drive results.
• Bilingual candidates encouraged to apply, Spanish preferred.

Responsibilities

• Lead store team to provide excellent customer service to retail and professional customers.
• Oversee staffing at the retail sales counter during peak hours.
• Assist in hiring, interviewing, and coaching team members as needed.
• Ensure returns, exchanges, and refunds are processed accurately and efficiently.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Education

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, service, store appearance and operations. The role includes leading the team in servicing customers, managing shifts, and ensuring policy adherence, with bilingual candidates encouraged to apply.

Essential functions include staffing, coaching, recruiting, handling phone inquiries, and processing orders and returns.