Store Supervisor & Customer Experience Leader

O'Reilly Auto Parts; Lawrence Township (PA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions start

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role includes leading a team, managing staffing during peak hours, and coaching staff to meet goals.

Bilingual candidates are encouraged to apply and growth opportunities are highlighted. The position emphasizes strong customer service and efficient store operations, with responsibilities spanning staffing, hiring support, order processing, and

Qualifications

• Sales Specialist Training and RSS Certification are required.
• Assistant Manager Certification is required.
• Spanish language ability is highly desired.

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, including programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Work with the store manager to ensure the sales counter is staffed during peak hours.
• Assist the store manager in setting team goals, giving feedback, coaching, and training updates.
• Assist in recruiting: scheduling interviews, evaluating candidates, and coordinating with management.
• Answer telephone calls according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders on time and notify customers on shipment arrivals.
• Manage outside purchases using the outside purchase order ledger.
• Ensure returns and exchanges are processed efficiently with accurate refunds.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure compliance with posted schedules and accurate clocking in/out.
• Perform opening/closing duties, day end procedures, deposits, bank deposits, and secure building and alarms.
• Assist in maintaining store building, lot, signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• All other duties as assigned.

Skills

Sales specialist training

Assistant Manager Certification

RSS Certification

Spanish language fluency

Education

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role includes leading a team, managing staffing during peak hours, and coaching staff to meet goals.

Bilingual candidates are encouraged to apply and growth opportunities are highlighted. The position emphasizes strong customer service and efficient store operations, with responsibilities spanning staffing, hiring support, order processing, and