Store Assistant Manager - Customer Experience Leader

LOFT; Lynnfield (MA); Vor Ort; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus sister品牌

Professional development and careerAdv

Community impact through partnerships

Zusammenfassung

LOFT in Lynnfield, MA is seeking an Assistant Manager to support the customer experience and nurture a strong store culture. You will lead sales floor activities and model our brand behaviors to engage customers and mentor associates.

You will collaborate with the Store Manager on recruiting and developing talent, use data and tools to drive sales and operations, and help ensure an inclusive, welcoming environment with a focus on omnichannel service.

Qualifikationen

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Aufgaben

• Cultivate a customer-focused environment delivering exceptional customer experiences.
• Lead on the sales floor and model the brand behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Kenntnisse

Hospitality mindset

Customer service

POS system

Technology proficiency

Business acumen

Decision making

Jobbeschreibung

LOFT in Lynnfield, MA is seeking an Assistant Manager to support the customer experience and nurture a strong store culture. You will lead sales floor activities and model our brand behaviors to engage customers and mentor associates.

You will collaborate with the Store Manager on recruiting and developing talent, use data and tools to drive sales and operations, and help ensure an inclusive, welcoming environment with a focus on omnichannel service.