Retail Assistant Manager - Lead Customer Experience

LOFT; Lee (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Professional development and careerAdv

Community impact through partnerships

Job summary

LOFT is seeking an Assistant Manager to support customer experience and foster a strong store culture in Lee, MA. You’ll lead on the sales floor, coach associates, and model LOFT brand behaviors to create genuine customer connections.

The role emphasizes hospitality, accountability, and teamwork, with opportunities for bonuses and professional development. The position is full-time and on-site, with a competitive hourly pay range.

Qualifications

• At least 1 year of retail management experience.
• Hospitality-focused customer interactions.
• Comfort with POS systems and technology.
• Strong business sense and ability to drive results.
• Proactive decision-maker.

Responsibilities

• Lead on the sales floor and model brand behaviors.
• Nurture relationships with customers and associates.
• Coach and educate associates to improve service and performance.
• Create an inclusive store environment where everyone feels welcome.
• Support the Store Manager in recruiting and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build relationships through listening and teamwork.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Initiative

Tools

POS system

Job description

LOFT is seeking an Assistant Manager to support customer experience and foster a strong store culture in Lee, MA. You’ll lead on the sales floor, coach associates, and model LOFT brand behaviors to create genuine customer connections.

The role emphasizes hospitality, accountability, and teamwork, with opportunities for bonuses and professional development. The position is full-time and on-site, with a competitive hourly pay range.