Assistant Store Manager – Customer Experience

N23 Premium Brands Opco LLC; Salem (NH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Philanthropy partnerships

Job summary

LOFT, part of KnitWell Group, seeks an Assistant Manager in Salem, NH to boost customer experience and shape store culture. You will lead on the sales floor, coach associates, and ensure a welcoming, inclusive environment while leveraging technology for seamless omnichannel service.

The role emphasizes hospitality, leadership, and a data-driven approach to drive results, with a focus on recruiting and developing talent and maintaining operational excellence.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional experiences.
• Lead on the sales floor and model the brand's behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Customer focus

Hospitality mindset

Tech proficient

POS systems

Business acumen

Decision making

Tools

Point-of-sale system

Job description

LOFT, part of KnitWell Group, seeks an Assistant Manager in Salem, NH to boost customer experience and shape store culture. You will lead on the sales floor, coach associates, and ensure a welcoming, inclusive environment while leveraging technology for seamless omnichannel service.

The role emphasizes hospitality, leadership, and a data-driven approach to drive results, with a focus on recruiting and developing talent and maintaining operational excellence.