Assistant Manager, Customer Experience & Store Growth

KnitWell Group; Lynnfield (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

LOFT at KnitWell Group in Lynnfield, MA is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will be a store leader on the sales floor, engaging customers and guiding the team to deliver brand‑aligned service.

The role requires 1+ year retail management experience, a hospitality mindset, tech savvy with POS systems, and a proactive approach to recruiting, hiring, and developing talent to drive results.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.

Responsibilities

• Cultivate a customer-focused environment that delivers exceptional customer experiences.
• Act as a leader on the sales floor and model brand behaviors to engage customers.
• Educate, coach, and develop associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Customer focus

Leadership

Tools

Point-of-Sale system

Job description

LOFT at KnitWell Group in Lynnfield, MA is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will be a store leader on the sales floor, engaging customers and guiding the team to deliver brand‑aligned service.

The role requires 1+ year retail management experience, a hospitality mindset, tech savvy with POS systems, and a proactive approach to recruiting, hiring, and developing talent to drive results.