Store Leader: Elevate Customer Experience & Growth

N23 Premium Brands Opco LLC; Massachusetts; On-site; USD 2,617,000 - 3,272,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Bonus opportunities

Employee discount

Professional development

Community impact

Job summary

KnitWell Group’s LOFT brand in Chestnut Hill, MA is hiring an Assistant Manager to support customer experiences and store culture. You will lead on the sales floor, coach associates, and collaborate with the Store Manager to recruit and develop talent.

Bring 1+ year of retail management, a hospitality mindset, and technology proficiency to operate POS systems and deliver seamless omnichannel service, while driving results and a welcoming environment.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire, educate, and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Customer service

Retail leadership

Communication

Tech proficient

Tools

POS system

Job description

KnitWell Group’s LOFT brand in Chestnut Hill, MA is hiring an Assistant Manager to support customer experiences and store culture. You will lead on the sales floor, coach associates, and collaborate with the Store Manager to recruit and develop talent.

Bring 1+ year of retail management, a hospitality mindset, and technology proficiency to operate POS systems and deliver seamless omnichannel service, while driving results and a welcoming environment.