Store Area Supervisor: Lead Ops & Customer Experience

Ross Stores, Inc.; Austell (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ross Stores, Inc. is seeking an Area Supervisor to join Store Leadership. You will be responsible for a specific area of the store and for general operations when acting as Manager on Duty. You will open and close the store, supervise associates, maintain a friendly, easy-to-shop environment, ensure proper presentation, and uphold company processes.

The role emphasizes loss prevention, front-end supervision, customer service, and compliance with brand standards across daily operations.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Maintains a safe, secure, and customer-friendly store environment.
• Supervises Associates and ensures adherence to Company policies.
• Executes store opening and closing procedures.
• Assists with merchandising, stockroom organization, and loss prevention.
• Ensures Front End operations run smoothly and manages customer lines.

Skills

Excellent verbal communication skills

Fluency in English

Prior Customer Service and supervisory

Familiarity with POS equipment

Basic math in retail

Evenings and weekends availability

Tools

POS systems

Job description

Ross Stores, Inc. is seeking an Area Supervisor to join Store Leadership. You will be responsible for a specific area of the store and for general operations when acting as Manager on Duty. You will open and close the store, supervise associates, maintain a friendly, easy-to-shop environment, ensure proper presentation, and uphold company processes.

The role emphasizes loss prevention, front-end supervision, customer service, and compliance with brand standards across daily operations.