Area Supervisor: Lead Store Ops & Guest Experience

Ross Stores; Phoenixville (Chester County); On-site; USD 42,000 - 64,000; Full time

Job summary

Ross Stores is seeking an Area Supervisor to join the Store Leadership team in a role focused on a specific area of responsibility and the Store's general operations when acting as Manager on Duty. You will open/close the Store, supervise Associates, maintain a clean, well-presented environment, and ensure adherence to Company processes.

The position emphasizes safety, customer service, loss prevention, and back-end operations, with responsibilities spanning merchandising, stockroom management,

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and supervise Associates as needed.
• Maintain safe, secure shopping environment and respond to alarms.
• Ensure proper merchandise presentation and clean work areas.
• Execute and supervise Company operational processes.
• Train and coach Associates on cash handling and front end procedures.
• Oversee stockrooms, back stock, and merchandising of department.

Skills

Customer service

Supervisory experience

Safety awareness

Merchandising

Communication

Tools

POS systems

Job description

Ross Stores is seeking an Area Supervisor to join the Store Leadership team in a role focused on a specific area of responsibility and the Store's general operations when acting as Manager on Duty. You will open/close the Store, supervise Associates, maintain a clean, well-presented environment, and ensure adherence to Company processes.

The position emphasizes safety, customer service, loss prevention, and back-end operations, with responsibilities spanning merchandising, stockroom management,