Area Supervisor: Lead Store Ops & Customer Experience

Ross Stores, Inc.; Troy (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Ross Stores, Inc. is seeking an Area Supervisor to oversee a specific store area and assist with store operations as Manager on Duty. This role includes opening/closing, supervising Associates, maintaining a friendly shopping environment, and ensuring proper merchandise presentation.

The Area Supervisor will execute Company operational processes, support safety and loss prevention, and lead front-end and merchandising activities to standards.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Responsibilities

• Open and close the store and supervise Associates as needed.
• Ensure merchandise presentation and clean work areas.
• Maintain safe shopping environment and report unsafe conditions.
• Support loss prevention and safety procedures.
• Train and coach staff on front-end operations and POS.
• Oversee merchandising, back stock, and stockroom cleanliness.

Skills

Verbal communication

English fluency

Customer service

Supervisory experience

POS familiarity

Retail math

Evenings/weekends availability

Job description

Ross Stores, Inc. is seeking an Area Supervisor to oversee a specific store area and assist with store operations as Manager on Duty. This role includes opening/closing, supervising Associates, maintaining a friendly shopping environment, and ensuring proper merchandise presentation.

The Area Supervisor will execute Company operational processes, support safety and loss prevention, and lead front-end and merchandising activities to standards.