Storage Pickup & Customer Service Specialist

Floor & Decor; Draper (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life, and 其他

Job summary

Floor & Decor in Draper, UT is hiring for a Guest Services/Storage Pickup Associate. You will greet customers and manage the storage pick-up process, supporting both full-time and part-time roles.

Minimal base pay starts at $15.15/hour, with higher starting pay based on experience. This role requires strong communication, a customer-focused mindset, and basic computer skills to handle POS and coordination.

Qualifications

• 1 year retail sales experience or an equivalent combination of education and experience sufficient to perform essential functions.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up storage buy orders to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with lifting safety SOPs and handle products per brand standards.
• Be an expert in all product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Communication

Interpersonal

Computer Skills

Fast-paced

Job description

Floor & Decor in Draper, UT is hiring for a Guest Services/Storage Pickup Associate. You will greet customers and manage the storage pick-up process, supporting both full-time and part-time roles.

Minimal base pay starts at $15.15/hour, with higher starting pay based on experience. This role requires strong communication, a customer-focused mindset, and basic computer skills to handle POS and coordination.