Storage Pickup Specialist — Customer Experience

Floor & Decor; Naples (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a customer service associate to greet customers and oversee the storage buy pickup process. This role offers both full-time and part-time positions, with base pay starting at $15.15 per hour and higher starting pay based on experience.

You will verify identities, handle pickups, assist customers with product selections, and maintain product displays. The role requires excellent communication skills, a customer-focused mindset, and the ability to work in a

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.

Responsibilities

• Greet customers and manage the storage buy pickup process with Floor & Decor’s SOP.
• Verify identity of person picking up storage buy orders to ensure authorization.
• Obtain required customer information on all storage buy pickups.
• Deliver storage buy orders in POS and follow safety procedures for lifting.
• Be expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.

Skills

Retail sales

Communication

Customer service

Computer skills

Teamwork

Job description

Floor & Decor Holdings Inc. is seeking a customer service associate to greet customers and oversee the storage buy pickup process. This role offers both full-time and part-time positions, with base pay starting at $15.15 per hour and higher starting pay based on experience.

You will verify identities, handle pickups, assist customers with product selections, and maintain product displays. The role requires excellent communication skills, a customer-focused mindset, and the ability to work in a