Guest Experience & Pickup Specialist

Floor & Decor; Sacramento (CA); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor is seeking a friendly, customer-focused associate to greet customers and manage the storage buy pick-up process. This role offers both Full-Time and Part-Time positions with a pay range of $17.00 to $24.70 per hour.

You will assist customers with product questions, verify the identity of pickup recipients, and ensure pickup information is collected and processed in the POS. The job requires retail experience, strong communication, and the ability to work in a fast-paced

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pickups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Skills

Retail sales

Communication skills

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor is seeking a friendly, customer-focused associate to greet customers and manage the storage buy pick-up process. This role offers both Full-Time and Part-Time positions with a pay range of $17.00 to $24.70 per hour.

You will assist customers with product questions, verify the identity of pickup recipients, and ensure pickup information is collected and processed in the POS. The job requires retail experience, strong communication, and the ability to work in a fast-paced