Storage Pickup Concierge — Customer Experience Pro

Floor & Decor Holdings Inc.; Port Reading (NJ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a customer-focused Associate to greet customers and manage the storage buy (pickup) process in-store. You will support customers, verify identities, and ensure smooth pickup through our POS system.

Strong communication, reliable teamwork, and knowledge of our SOPs are essential. This role offers both full-time and part-time opportunities with competitive pay and benefits.

Qualifications

• 1 year of retail sales experience or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with ability to work with all levels of store management and associates.
• Strong computer skills and internet project coordination experience.

Responsibilities

• Greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify identity of customers picking up orders.
• Obtain required customer information for all storage buy pick-ups.

Skills

Retail Sales

Customer Service

Communication

Teamwork

Tools

POS System

Job description

Floor & Decor Holdings Inc. is seeking a customer-focused Associate to greet customers and manage the storage buy (pickup) process in-store. You will support customers, verify identities, and ensure smooth pickup through our POS system.

Strong communication, reliable teamwork, and knowledge of our SOPs are essential. This role offers both full-time and part-time opportunities with competitive pay and benefits.