Guest Experience & Pickup Concierge

Floor & Decor Holdings Inc.; Jacksonville (FL); On-site; USD 170,000 - 243,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid vacation

Paid sick time

Paid holidays

Personal holiday

Volunteer Time Off (Day 1)

Job summary

Floor & Decor Holdings Inc. is seeking a customer-facing associate to greet customers and manage the storage buy pick-up process in a fast-paced retail environment.

You will ensure proper identity verification, timely pickups, and accurate data entry in POS systems, while upholding safety standards. The role requires 1 year of retail sales experience, strong communication and interpersonal skills, and the ability to work well with store management and associates.

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Skills

Retail sales experience

Communication skills

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor Holdings Inc. is seeking a customer-facing associate to greet customers and manage the storage buy pick-up process in a fast-paced retail environment.

You will ensure proper identity verification, timely pickups, and accurate data entry in POS systems, while upholding safety standards. The role requires 1 year of retail sales experience, strong communication and interpersonal skills, and the ability to work well with store management and associates.