Retail Concierge: Storage & Pickup Specialist

Floor & Decor Holdings Inc.; Langhorne (Bucks County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

401k with company match

Health, Dental, Vision insurance

Paid vacation and holidays

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is hiring for a customer-facing role responsible for greeting customers and managing the customer storage pick-up process in a fast-paced retail environment.

The position offers base pay with room for higher starting pay based on experience and both full-time and part-time opportunities. Responsibilities include meeting storage buy customers, processing pickups, verifying identity, and delivering orders in POS, while adhering to safety SOPs and providing excellent

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy orders to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Job description

Floor & Decor Holdings Inc. is hiring for a customer-facing role responsible for greeting customers and managing the customer storage pick-up process in a fast-paced retail environment.

The position offers base pay with room for higher starting pay based on experience and both full-time and part-time opportunities. Responsibilities include meeting storage buy customers, processing pickups, verifying identity, and delivering orders in POS, while adhering to safety SOPs and providing excellent