Customer Concierge & Storage Pickup Associate

Floor and Decor Outlets of America, Inc.; Newport Beach (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays and personal holiday

Volunteer Time Off (Day 1)

Job summary

Floor & Decor is seeking a customer-focused associate to greet customers and manage the store's storage buy pickup process. Both full-time and part-time positions are available.

You will verify pick-up identities, collect necessary information, and process orders in POS, while maintaining safety and product knowledge standards. Ideal candidates have at least 1 year of retail sales experience, strong communication and computer skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 1 year of retail sales experience required or equivalent
• Excellent verbal and written communication skills
• Excellent interpersonal skills with store management and associates
• Strong computer skills and internet project coordination experience
• Self-starter and able to work in a fast-paced environment

Responsibilities

• Greet storage buy customers.
• Manage the storage buy pick‑up process with the car topper program.
• Answer customer calls following SOP.
• Verify identity of pickup person for authorization.
• Collect required customer information for pickups.
• Deliver storage buy orders in POS.
• Follow safety SOPs for lifting.
• Provide product knowledge and assist with questions/ selections.
• Stock and clean products per brand standards.
• Act in line with company core roles.

Skills

Retail sales

Communication skills

Interpersonal skills

Computer skills

Self-starter

Job description

Floor & Decor is seeking a customer-focused associate to greet customers and manage the store's storage buy pickup process. Both full-time and part-time positions are available.

You will verify pick-up identities, collect necessary information, and process orders in POS, while maintaining safety and product knowledge standards. Ideal candidates have at least 1 year of retail sales experience, strong communication and computer skills, and the ability to thrive in a fast-paced environment.